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Cashier

POSITION SUMMARY

Cashiers are often the main point of contact between a business and their customers. They handle transactions by scanning products and bagging them, while itemizing and totaling the customer’s purchases. They take money for payment and return the appropriate change to the customer as well as approve debit or credit transactions.

They also are charged with accepting manufacturer and company gift cards and coupons and record these transactions by paper or computer. At times they will need to communicate with a manager to override any items that are not ringing up correctly or address customer complaints. They must also keep their work area clean and presentable. 

RESPONSIBILITIES

Cashier responsibilities may include:

  • Ring up customer purchases and ensure prices are accurately reflected.
  • Bag purchased items.
  • Return the appropriate amount of change to customers.
  • Provide a pleasant experience for customers.
  • Wiping down and sweeping their work area.


SKILLS

Customers like to shop at stores they feel welcomed in. In order to provide a pleasant customer experience, a skilled Cashier will:

  • Possess great interpersonal skills.
  • Work quickly in high speed environments.
  • Utilize basic mathematical calculations to ensure till is balanced during their shift.
  • Communicate clearly with other coworkers and management.
  • Maintain a professional demeanor at all times.

 

QUALIFICATIONS

Entry level positions as a Cashier can be obtained with little to no experience. Employers will want candidates with a pleasant demeanor, who can perform basic arithmetic in their head. Prior experience in customer service can help make a candidate more appealing.

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CASHIER SAMPLE QUESTIONS

  • Have you used a POS system before?

  • In your opinion, what do you deem the most important aspect of a cashier's work?

  • You have an angry customer that is arguing about the price of an item at checkout. What would you do?

  • How do you handle working in high stress situations?

  • Have you ever had a disagreement with a coworker before? How did you handle it?

  • You are working a very busy shift and you have a long line of customers waiting to be rung up. A guest came to you complaining that they couldn't find a product. What do you do?

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