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Bank Teller

POSITION SUMMARY

A bank teller is a representative of a bank that assists customers with their transactions. Bank Tellers will often be the contact point between customers and the bank, and as such should possess strong interpersonal and customer service skills. 

The duties may vary across banks, but Bank Tellers can expect to help customers with processing loan payments, making withdrawals from checking or savings accounts, and cashing checks. 

RESPONSIBILITIES

Bank Teller responsibilities may include:

  • Record financial transactions.
  • Cross-sell bank products or services.
  • Provide customer service over the phone and in person.
  • Advise customers on company policy.
  • Count and package currency and coins.

 

SKILLS

Bank Tellers act as the face of the bank and are responsible for providing a pleasant experience for customers as they interact with the company. In order to aid customers with their money transactions and advise them on company policy, a skilled Bank Teller will:

  • Possess an eye for detail in order to accurately report transactions.
  • Maintain a meticulous organizational system.
  • Provide customer service over the phone and in person.
  • Communicate clearly with customers, team members, and management.
  • Demonstrate proficiency with company software.

 

QUALIFICATIONS

Typically, Bank Tellers will only need a high school diploma for entry level jobs. More important is their background in customer service. Bank Tellers must be able to provide customers with a pleasant experience in order to ensure that customers will continue to use their bank’s services.

In addition to customer service, Bank Tellers will want to demonstrate proficient math skills when it comes to counting and handling large amounts of money. Skills with popular financial software is also preferred.

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BANK TELLER SAMPLE INTERVIEW QUESTIONS

  • What do believe the most important thing in customer service is?

  • If you found a way to do a task more efficiently than the way you were instructed, what would you do?

  • Have you had any experience handling cash? If so, where and how did you gain your experience?

  • If an existing customer gets angry over a new bank verification policy, how would you handle it?

  • If you are facing a problem with a customer and do not know how else to proceed, what would you do?

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