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Flight Attendant

POSITION SUMMARY

A Flight Attendant is responsible for ensuring the safety and comfort of passengers on board an aircraft. Flight Attendants are a crucial part of an aircraft’s team and all airlines are required to provide flight attendants for their passengers. 

Flight Attendant positions are a unique combination of customer service and management. They provide customer service to passengers by providing food and drinks, administering first aid as needed, and making sure complaints are dealt with. Additionally, they are also the point of contact for passengers in case of an emergency and it is their job to provide direction through it.

RESPONSIBILITIES

Flight Attendant responsibilities may include:

  • Review evacuation procedures with passengers.
  • Provide information about the flight, such as projected weather and length.
  • Serve food and drinks.
  • Help passengers safely stow away luggage.
  • Direct passengers in case of emergency.
  • Clean the aircraft between flights.


SKILLS

Flight Attendants are expected to provide passengers with a safe and pleasant trip. In order to put customers at ease, a skilled Flight Attendant will:

  • Demonstrate a comprehensive knowledge of evacuation procedures.
  • Possess a comprehensive knowledge of safety equipment.
  • Maintain a calm and friendly demeanor with passengers and crew mates.
  • Work long hours in potentially stressful situations.
  • Be able to lift items of up to 30lbs, such as luggage, above their head.


QUALIFICATIONS

Flight Attendants are an integral part of the crew and must pass 3-6 weeks of initial training through their employer in order to receive an FAA Certificate of Demonstrated Proficiency. Outside of this initial training, some employers may require candidates to have at least 1-2 years of related experience within the service industry.

A Bachelor’s Degree is not required, but it will help you stand out among the other candidates. In addition, Flight Attendants may receive specialized training in order to increase the different types of aircraft they can work on.  

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FLIGHT ATTENDANT SAMPLE INTERVIEW QUESTIONS

  • How would you handle a passenger complaining about sitting next to a passenger of another race?

  • If you are mid-flight and a pilot asks you to do something that you are not authorized to do, what would you do?

  • What would you do if a passenger was extremely upset and angry?

  • How would you handle a passenger that you cannot understand because of a clear language barrier?

  • How would you deal with a passenger who has anxiety on a plane due to turbulence?

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